Frequently Asked Questions

1. What products do you sell?
We offer a curated collection of sculptures, figurines, wall art, and decorative pieces designed to add elegance and character to your home.

2. How can I place an order?
Simply browse our products, select your preferred item, add it to your cart, and complete the checkout process.

3. What payment methods do you accept?
We accept the payment methods available at checkout, including online payment options supported by our store.

4. How long will my order take to arrive?
Delivery time depends on your location and the product. The estimated delivery details will be shown during checkout.

5. Can I track my order?
Yes. Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

6. Can I return or exchange a product?
Returns and exchanges are subject to our return and refund policy. Please check our Return & Refund Policy for complete details.

7. What should I do if I receive a damaged product?
Please contact us as soon as possible with your order details and photographs of the damaged product. Our team will assist you.

8. How can I contact Craftivoa?
You can contact us through our Contact Us page or email us at craftivoa@gmail.com.

9. Do you offer products for gifting?
Yes. Our sculptures and decorative pieces can make thoughtful gifts for housewarmings, festivals, birthdays, weddings, and other special occasions.

10. Are the products suitable for home and office décor?
Yes. Our collection is suitable for living rooms, bedrooms, offices, entrances, shelves, and other spaces.